Customer Relationship Management

Training Overview

Customer Relationship Management Training(CRM) is one of the most important components for sustenance and growth of an organization. With the advancement of software technologies, significant progress has been made in designing and managing CRM systems. These efforts envisage facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages

This course plans to impart a sound introduction to CRM, a comprehensive understanding of the processes involved, strong understanding of software components in different CRM systems, and practical applications of CRM in different sectors. As the course is targeted to students of rural management, it includes practical examples with strong lineage to rural planning and development.

List of Courses

CoursesDay(s)Fee
Customer Service and Customer Satisfaction:Tools for Profit Maximization1110,000
High Impact Skills for Frontline Professionals1110,000
Secrets of Phenomenal Customer Service1110,000
Professional Telephone Handling techniques for Customer Care & Desk Executives1110,000
Skills for Managing and Communication with Difficult Customers1110,000
Enterprise Contact Centre Training: The Call Centre Environment1110,000
Customer Relationship Management: A Digital Approval1110,000
Customer Retention for Life 1110,000
Customer Service Coaching Skills: Creating an Outstanding Customer Experience1110,000
Customer Service for the Public Sector2195,000

To Register for your choice of course, click the link below

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21/25 Broad St, Lagos Island, Lagos

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